FAQ

We offer two installation options: DIY installation with complete support guides and technical assistance, or professional installation through our network of qualified technicians. Our products feature precision-drilled components and detailed instructions for successful DIY installation, or we can connect you with licensed technicians for professional installation.

Yes! Our carports and awnings are designed for DIY installation. All components come precision-drilled and we provide comprehensive installation guides with step-by-step instructions, photos, and videos. We also offer technical support via phone and email during your installation. Most DIY installations are completed in 1-2 weekends.

Simply contact us with your project details and location. We'll provide you with contact information for qualified technicians in your area who are experienced with our products. You work directly with the technician for scheduling, pricing, and installation details.

Most tools are common and available at rental centers. You'll need basic tools like a cordless drill, socket wrenches, level, and measuring tape. For excavation, you'll need a post hole digger, shovel, and wheelbarrow. We provide a complete tool list with your installation guide, and most items can be rented locally if you don't own them.

Permit requirements vary by location and structure size. Most residential carports and awnings require permits. We provide engineering drawings and specifications to help with your permit application. Check with your local building department for specific requirements in your area.

No, aluminum does not rust. Our premium 6063-T6 aluminum alloy is naturally corrosion-resistant and features an anodized finish for superior corrosion protection. The structure will maintain its appearance and strength for decades without painting or special treatments.

Stainless steel fasteners will not rust or deteriorate. Cheaper alternatives like galvanized or zinc-coated bolts will eventually corrode, compromising the structural integrity. Stainless steel ensures your investment lasts for decades.

Polycarbonate panels are designed to last 30+ years. They resist yellowing, cracking, and UV degradation. The material maintains its clarity and strength throughout its lifespan and comes with a comprehensive warranty against manufacturing defects.

Our comprehensive warranty covers materials and workmanship for 10 years on structural components and polycarbonate panels. This includes protection against manufacturing defects, premature failure, and material degradation under normal use conditions.

Yes, we only refer technicians who are properly licensed and carry comprehensive insurance. However, we recommend verifying their credentials directly and ensuring they have current licenses and insurance coverage before beginning any work on your property.

Contact us with photos of the issue and your purchase information. We'll review the claim and provide instructions for resolution. Most warranty issues are resolved quickly with replacement parts or complete component replacement as needed.